If you need to change the delivery address on your order, please contact us as soon as possible. We’ll do our best to update it before your order leaves our warehouse.
How to Request a Change
By Phone:
Call us on 0161 524 3919 during business hours.
Our office is open Monday to Friday, 9am – 4:30pm.
By Email:
Email [email protected] with ADDRESS CHANGE in the subject line.
Please include your order number, the current delivery address, and the new address you would like the parcel sent to.
Before Your Order Has Been Dispatched
If we receive your request before your order has been dispatched, we will update the delivery address and confirm the change by email.
After Your Order Has Been Dispatched
Once an order has been sent, we’re unable to change the address in transit.
However, you may be able to redirect the parcel through the courier’s delivery portal once tracking information has been issued.
Please refer to your dispatch confirmation email for courier contact details and redirection options.
Need Help?
If you’re unsure whether your order has already been dispatched, please contact us at:
🕘 Monday – Friday, 9am – 4:30pm