Many of the products we sell are covered by a manufacturer’s warranty or guarantee. Warranty terms can vary depending on the brand, product type, and nature of the issue.
Manufacturer Warranties
Where a warranty applies, it is typically provided by the manufacturer, not the retailer.
This means:
Warranty length and coverage vary by brand
Some warranties cover manufacturing faults only
Wear and tear, accidental damage, or misuse are often excluded
Full warranty details (where applicable) are usually provided by the brand or included with the product.
How Warranty Issues Are Handled
If you believe an item has developed a fault that may be covered by a warranty:
Please contact us with your order number and a description of the issue
Include clear photos where possible to help us assess the problem
We may:
Offer a replacement or alternative resolution where appropriate, or
Liaise with the brand or supplier on your behalf to determine next steps
In some cases, items may need to be returned for inspection before a warranty claim can be processed.
What Isn’t Covered
Warranty and guarantee claims generally do not cover:
Normal wear and tear
Damage caused by incorrect care or use
Accidental damage
Issues caused by failing to follow care instructions
If you’re unsure whether an issue may be covered, please get in touch before returning the item.
Brand-Specific Warranty Information
As warranty terms vary between brands, we may provide brand-specific warranty information where available.
If detailed warranty information is not listed, we recommend contacting us and we’ll be happy to advise or point you in the right direction.
Need Help?
If you have a question about a warranty, guarantee, or potential fault, our customer care team is here to help.
🕘 Monday – Friday, 9am – 4:30pm